Welcome to www.dashanddot.com. As you continue to browse this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Dash and Dot Clothing LLP's relationship with you in relation to this website.
The website owner, including subsidiaries and affiliates ("www.dashanddot.com" or "Dash and Dot Clothing LLP" or "we" or "us" or "our"), provides the information contained on the website or any of the pages comprising the website ("website") to visitors ("users" or "visitors", cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions in these website "Terms & Conditions", the Privacy Policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
The term "www.dashanddot.com" or "dashanddot.com" or "us" or "we" refers to the owner of the website whose registered office is D-1080 New Friends Colony, New Delhi. The term "you" refers to the user or viewer of our website.
Terms of Use
The use of this website is subject to the following terms of use:
- The user agrees to grant access to their contact details such as customer name, email address, account password, phone number, shipping address and previous orders and transactions (including product and pricing details, the date of purchase, transaction information, payment history, etc.).
- The user's transaction or banking details (such as credit/debit card number, cardholder name, expiration date, CVV and/or other information as required for internet banking or other payment instruments) are not held or accessed by the website but are held by our payment gateway partner. Our payment gateway partner is Razorpay, which is PCI-compliant and ensures the highest standards of protection and security for your information.
- All content included on this site (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is the property of Dash and Dot Clothing LLP or its content suppliers and is for your general information and use only. The compilation of all content on this website is the exclusive property of Dash and Dot Clothing LLP. The software used on this website is the property of Dash and Dot Clothing LLP or its software suppliers. It is subject to change without notice.
- Neither Dash and Dot Clothing LLP nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
- You may not create a link to this website from another website or document without Dash and Dot Clothing LLP's prior written consent.
Products, Pricing & Taxes
- While Dash and Dot Clothing LLP has made every effort to display product colours as accurately as possible, complete accuracy is not guaranteed as computer monitors and screens of users' electronic devices vary.
- All prices of Dash and Dot Clothing LLP merchandise are inclusive of GST. The applicable GST rate is determined in accordance with the shipping destination and applicable law. Dash and Dot Clothing LLP reserves the right to collect taxes on shipping charges wherever applicable.
- Dash and Dot Clothing LLP reserves the right to modify, revise or update product prices, offers and promotions at any time without prior notice.
- Prices displayed on the website are applicable only at the time an order is placed and confirmed.
- Any changes in pricing shall not affect orders that have already been confirmed and successfully paid for.
Orders & Cancellations
- More than one cancellation per month will lead to a 5% transaction charge levied by the brand.
- The well-being of our team is of utmost importance to us. In case of any aggressive or abusive behaviour, we reserve the right to cancel any existing and future orders and to refuse any further service indefinitely.
Reviews & User Content
- By submitting reviews, feedback or content, users grant Dash and Dot Clothing LLP a non-exclusive, royalty-free right to use, reproduce and display such content for marketing or operational purposes.
- We reserve the right to remove misleading, offensive or inappropriate content.
Shipping & Delivery
- Delivery timelines displayed on the website are indicative only and are not guaranteed.
- Dash and Dot Clothing LLP shall not be liable for any delays in dispatch or delivery caused by factors beyond its reasonable control, including but not limited to production delays, sourcing constraints, logistics partner delays, force majeure events, natural disasters, strikes, pandemics, government actions, regulatory restrictions or supply chain disruptions.
- Once an order has been handed over to the logistics partner, Dash and Dot Clothing LLP shall not be responsible for any delays, loss or damage occurring during transit.
- In the event of unforeseen delays, Dash and Dot Clothing LLP will make reasonable efforts to keep the customer informed; however, such delays shall not constitute grounds for cancellation, refund, compensation or legal claim unless otherwise required by applicable law.
RCS, SMS & Messaging Consent
By providing your mobile number and opting in on our website (including at login, sign-up or checkout), you consent to receive messages from Dash and Dot Clothing LLP through Rich Communication Services (RCS), SMS, WhatsApp and similar messaging channels.
These messages may include:
-
Transactional updates: order confirmations, shipping, delivery and return updates
-
Account-related communication: login codes and account alerts
-
Promotional content: new collections, offers, sales and store events
Frequency: Message frequency varies based on your orders and our campaigns.
Charges: Standard carrier data or messaging charges may apply as per your mobile plan.
Consent is voluntary: Opting in to promotional messages is not a condition of any purchase.
Opting out: You may withdraw consent at any time by replying STOP to any message, using the unsubscribe option in the message, or writing to us at SUPPORT_EMAIL. Transactional messages related to an active order may still be sent where necessary to fulfil that order.
Data use: Your mobile number and messaging preferences are processed in accordance with our Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023 and TRAI regulations on commercial communication. We do not sell your mobile number to third parties.
Sender identity: Messages will be sent under the verified brand name "Dash and Dot".
For questions, contact us at customercare@dashanddot.com or +918860437111.
